orchestration layer spanning channels like chat, voice, portal and CRM—integrated into Salesforce/Genesys landscapes. A scalable... to have Experience with Salesforce (Agentforce), Genesys, or comparable CRM/contact-center ecosystems. Familiarity with Azure...
. An enterprise-ready agent orchestration layer spanning channels like chat, voice, portal and CRM—integrated into Salesforce/Genesys... communication skills. ​Nice to have Experience with Salesforce (Agentforce), Genesys, or comparable CRM/contact-center...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences... for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences... for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences... for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate...
) and interface technology (e.g. REST API and OpenAPI) Experience with Genesys Cloud and AI (e.g. voice or chatbots...
Deine Aufgaben Dienstleistersteuerung & Automotive IT (LOCOSoft, Genesys) Was wir suchen: Eine strukturierte... ein. Du gestaltest Integrationen und End-to-End Prozesse zwischen Microsoft 365, LOCOSoft (DMS) und Genesys (Kontakt/Telefonie...
ist wünschenswert Gute Kenntnisse in der Bedienung von Ticketingsystemen (z. B. Zendesk, Freshdesk, Genesys, Salesforce Service Cloud...
oder Angebotsprozessen Begeisterung für digitale Kundenschnittstellen (Chat, Messenger, Bots etc.) Idealerweise Know-how in Genesys Cloud...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences... for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate...