el director de orquesta de la implementación de tecnologÃas CX, gestionando el cronograma, los hitos y el flujo... de CX para asegurar la correcta adopción de las nuevas herramientas, creando materiales y sesiones que faciliten el cambio...
del cliente QA Score, CX, NPS, etc.. Excel intermedio. Sistemas de grabación, CRM y plataformas operativas...
tailored CX/EX technologies and services. Success is defined by the ability to close high-value deals, expand enterprise... accounts, and position our company as a trusted CX/EX partner in a rapidly evolving market. Our mission is to create...
CX Service Representative – Deliver Premium Experiences at Aventus Who We Are Aventus is redefining the customer... experience. We are a CX boutique, based in Charleston, SC, built to serve premium e-commerce brands with exceptional service...
? As a CX Strategy Intern at Didi, you will have the chance to actively contribute to initiatives that shape our customer... the creation of reports to communicate findings that help drive CX results. Role Qualifications: Academic backgrounds...
Company Overview: DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, ch...
. Dominio de métricas CX: NPS, CSAT, CES (Indispensables). De 4 a 5 años de experiencia en puesto similar, manejando CX.... Analizar métricas CX (NPS, CSAT, CES), comportamiento histórico y patrones de interacción para generar acciones preventivas...
with Social, Paid Media, CX, and Product Implement reporting dashboards tied to retention and brand sentiment Requirements 5...
con tecnologÃa y colaborar con equipos de CX/UX para identificar oportunidades de mejora. · Asegurar que las soluciones propuestas... de desarrollo y CX/UX. · MetodologÃas ágiles (Scrum/Kanban): refinamiento, grooming, gestión de backlog y seguimiento a ceremonias...
Team Overview: The Backoffice CX team sits at the core of DiDi’s operational stability and customer experience... role in shaping how Backoffice CX operates and evolves. Role Responsibilities: Own Backoffice CX processes end-to-end...