Platforms: NICE CXone, Genesys Cloud, Amazon Connect, Microsoft CCaaS Your Role: We are looking for a skilled CCaaS..., Genesys Cloud, Amazon Connect, Microsoft CCaaS) Configure and support SBC-to-CCaaS POP connectivity, including BYOC Manage...
in a supervisory or managerial role. Proficiency in WFM tools (Verint, NICE, Aspect, Genesys, or equivalent) and advanced MS Excel...
in a supervisory or managerial role. Proficiency in WFM tools (Verint, NICE, Aspect, Genesys, or equivalent) and advanced MS Excel...
Ecosystem including: Zendesk, Genesys Cloud, Custom Applications, and integrations. You will be the first point of contact...
Ecosystem including: Zendesk, Genesys Cloud, Custom Applications, and integrations. You will be the first point of contact...
as needed. Nice to Have Experience with AWS Connect, Genesys Cloud, NICE CXone, Five9, or RingCentral contact center platforms...
as needed. Nice to Have Experience with AWS Connect, Genesys Cloud, NICE CXone, Five9, or RingCentral contact center platforms...
as needed. Nice to Have Experience with AWS Connect, Genesys Cloud, NICE CXone, Five9, or RingCentral contact center platforms...
and understanding of the Genesys platform. Basic knowledge of Voice Infrastructure is a plus. Additional Qualifications Excellent...
and deploy CCaaS and UCaaS platforms such as Zoom, Five9, Genesys, Dialpad, or similar systems Manage technical setup including... Experience with CCaaS and/or UCaaS platforms (e.g., Zoom, Genesys, Five9, Dialpad, or similar) Strong understanding of system...