Manager, Workforce Management
, Genesys, or equivalent) and advanced MS Excel skills.Proven track record building staffing plans and headcount business cases...
, Genesys, or equivalent) and advanced MS Excel skills.Proven track record building staffing plans and headcount business cases...
Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create... Office) Role Overview: Build the integration foundation that keeps Genesys critical business processes connected, reliable...
Descripción del trabajo Contact Center Genesys Cloud Lead Choosing Capgemini means choosing a company...
integrations beyond the level required for day-to-day CXone workflow development. - Experience with Genesys, Amazon Connect, Five9..., or other enterprise CCaaS platforms in addition to NICE CXone. - Experience participating in migrations from Genesys, Five9, Amazon...
? Experience deploying Voice and Non-Voice Contact center applications like Genesys Engage, Amazon Connect, Cisco Webex Contact...
Workforce Management Platforms (NICE, Verint, Genesys, Calabrio, etc.) Multi-site and high-volume Contact Center environments...
. Advanced Excel and MS Office skills. Experience with Genesys and Avaya. Familiar with Six Sigma processes. We offer: Gross...
managing CCaaS platforms like Genesys Cloud, Amazon Connect, or NICE CXoneProven ability to manage multiple projects...
Genesys is seeking a Senior Business Analyst focused on enterprise integrations and Salesforce platforms to support...
y orientación al cliente.Experiencia con Genesys Cloud u otras plataformas de Contact Center.Conocimiento de herramientas de Speech...