Familiarity with clinical documentation or medical terminology Tools Proficiency Must-Haves (Required) CRM Systems: Zendesk...) or training platforms Automation: Zapier or workflow automation tools Support Ticketing: Advanced knowledge of Zendesk...
Responsibilities Customer Support & Ticket Management – 50% Respond to inbound Zendesk tickets and live chat inquiries promptly... in knowledge base creation or SOP development Tools Proficiency Must-Haves (Required) Zendesk or similar ticketing platforms...
) or similar CX platforms (Zendesk AI, Intercom, etc.) Experience in: Documentation and SOP creation Knowledge base management...
with customer service platforms (e.g., Freshdesk, Zendesk, Jira). Understanding of fintech platforms and payment workflows (credit...
(e.g., Zendesk, Freshdesk, Salesforce Service Cloud). Basic technical knowledge or ability to learn software tools quickly...
with customer service platforms (e.g., Freshdesk, Zendesk, Jira). Understanding of fintech platforms and payment workflows (credit...
: Proficiency in Customer Support Systems (Zendesk or similar) and CRM tools Detail-Oriented: Highly organized with exceptional... Proficiency Must-Haves (Required) Customer Support: Zendesk or similar ticketing and VOIP systems CRM Platforms: Salesforce...