Job Description About Zendesk & The Role At Zendesk, we build software designed to improve customer relationships...) are a plus but not required. Join Us! In this role, you will be instrumental in helping Zendesk scale its delivery framework to meet the demands of our fast-moving...
to effectively communicate with a wide range of customers - Experience working with ticketing systems (e.g. Zendesk, Salesforce...
. Experience building and maintaining customerâ€facing knowledge centers (Confluence, Guru, Zendesk Guide, or equivalent) that serve...
platforms such as Zendesk, Helpshift, Salesforce, Intercom, or similar tools.Microsoft Office, Google Workspace, or similar...
(JIRA, Salesforce, Zendesk etc.)Log analysis using an SIEM product (Splunk, ElasticSearch, etc.)Database technologies...
(Zendesk, Freshdesk, Salesforce Service Cloud, etc.). The ability to multitask, stay organized, and work effectively in a fast...
in Office/Google Drive (Advanced), CSS tools like Zendesk (Advanced), CRM systems like Hubspot (Intermediate). Deliver high...
(Zoho, Zendesk, Salesforce, Sugar CRM, Freshworks), phones (Twilio, Ring Central, Dialpad, Call Tracking Metrics, tollfree...
y cierre de tickets. Manejo de plataformas de tickets como Snow (ServiceNow) Zendesk, BMC;Tivoli, WhatsApp Gold, etc. Elaboración...
(JIRA, Salesforce, Zendesk etc.)Log analysis using a SEIM product (Splunk, ElasticSearch, etc.)Database technologies and SQL...