background. Experience in Application Support / Production environments. Experience with ticketing tools (e.g., ServiceNow...
and reporting tools such as ServiceNow, Smartsheet, Azure DevOps (ADO), or JIRA. Project Management certification...
management concepts (ITIL is a plus). Nice to have Familiarity with ticketing systems (e.g., ServiceNow) and monitoring tools...
, assign, and track all ServiceNow tickets to SLAs. Create, update and annually review all team documentation and run books...
transformation, including at least one of: implementing Jira Service Management / ServiceNow / equivalent HR case management...
, and accurate documentation in ServiceNow. - Lead and coordinate Disaster Recovery and Business Continuity exercises, ensuring RTO... and RPO evidence is generated and maintained. - Maintain the quality and reliability of operational data in ServiceNow...
to have familiarity with ITIL processes and service management practices. Nice to have hands-on experience working with ServiceNow...
Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) Experience with HRIS platforms (Workday, ServiceNow...
via ticketing system (ServiceNow) Deliver prompt and professional user support (desk-side and remote) Document... Strong troubleshooting skills in Windows environment and standard IT tools Experience with ticketing systems (e.g., ServiceNow...
in a ticketing system (e.g., ServiceNow) with clear documentation · Escalate suspicious, unclear, or complex cases to Level 2...