here, with you, at SITA. ABOUT THE ROLE & TEAM As a Senior Business Automation Architect (ServiceNow Agentic AI) you will lead the design... and implementation of AI-driven automation solutions on the ServiceNow platform. This role focuses on designing governed, scalable...
background. Experience in Application Support / Production environments. Experience with ticketing tools (e.g., ServiceNow...
and reporting tools such as ServiceNow, Smartsheet, Azure DevOps (ADO), or JIRA. Project Management certification...
, assign, and track all ServiceNow tickets to SLAs. Create, update and annually review all team documentation and run books...
, and accurate documentation in ServiceNow. - Lead and coordinate Disaster Recovery and Business Continuity exercises, ensuring RTO... and RPO evidence is generated and maintained. - Maintain the quality and reliability of operational data in ServiceNow...
Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) Experience with HRIS platforms (Workday, ServiceNow...
via ticketing system (ServiceNow) Deliver prompt and professional user support (desk-side and remote) Document...., ServiceNow) Excellent communication and customer-oriented mindset Ability to work independently in an onsite client...
), experience with management and reporting tools (ServiceNow, Power BI, etc.), and knowledge of IT architectures and systems...
in Identity and Access Management in an industrial context. - Knowledge of the ITIL framework (ServiceNow experience...
. ITSM Tools: willing to learn ServiceNow for IT operational usage. Core Competencies: Basic exposure to Component...