Minimum 3 years' experience working with ITSM tools (e.g., Ivanti Neurons, ServiceNow, Cherwell, BMC Remedy...
through ServiceNow. - Track and support continuous improvement plans for batch and online processes. - Collaborate... framework and IT Service Management best practices. - Experience with ServiceNow for incident and request management...
for your reports and others in the company. Actively monitor and manage tickets, for you and your team, in ServiceNow. Solid...
to critical alerts. Manage incidents and requests through ServiceNow. Track and support continuous improvement plans for batch... with ITIL framework and IT Service Management best practices. Experience with ServiceNow for incident and request management...