investigation, recording and reporting of: Escalated complaints (including to the Legal Ombudsman) Circumstances or claims...
team also provide advice/ representation on associated matters such as regulatory issues, risk management and Ombudsman...
with both tenants and landlords. Work closely with residents, services, and the Ombudsman. Monitor performance, identify trends...
services (incl. signposting to the Legal Ombudsman), monitor trends, and ensure fair outcomes and prompt remediation. Acting...
to implement mitigations. Ensure regulatory compliance, including fulfilling requests from the Financial Ombudsman Service and the... with internal and external partners (power of persuasion). Experience in Financial Ombudsman Service and/or British Vehicle Rental...