Senior Customer Success Manager, Service (CCaaS)
practices. Experience with at least one major service platform (e.g., Salesforce Service Cloud, NICE, Genesys, Zendesk...
practices. Experience with at least one major service platform (e.g., Salesforce Service Cloud, NICE, Genesys, Zendesk...
, Shopify, Salesforce Commerce Cloud, commercetools and alike Familiarity with emerging concepts in agentic AI systems (e.g...
-performing teams. Excellent problem-solving and conflict-resolution skills. Strong knowledge of CRM platforms (e.g., Salesforce...
, creating and coordinating CRM systems and logging communications, via Salesforce CRM. They will also be required to assist... to communicate across the company and to external clients in an effective and professional manner. Salesforce CRM: To create...
with ticketing tools such as ServiceNow, Salesforce, or JIRA. Familiarity with Windows event logs, authentication logs, basic...
up-to-date and actionable records in Salesforce through consistent daily updates. Operate as a results-driven sales...
in the context of your territory. Leverage CRM: Use Salesforce to track activities, manage pipeline, and report accurately... Education system. Familiarity with MEDDPICC or similar sales methodologies. Proficiency in Salesforce and other sales tools...
or XDR). Familiarity with ticketing tools such as ServiceNow, Salesforce, or JIRA. Familiarity with Windows event logs...
Suite - familiarity with Salesforce is desirable but not essential. Excellent communication skills across phone...
- Contract management. Experience in pipeline management and project follow-up via a CRM tool (ideally salesforce...