below is a plus) Experience with platforms such as Genesys, Avaya, Cisco, NICE, Amazon Connect, or similar Familiarity with REST APIs, JSON, XML... below is a plus) Experience with platforms such as Genesys| Avaya| Cisco| NICE| Amazon Connect| or similar Familiarity with REST APIs| JSON| XML...
such as Avaya, Cisco, and Chatbot platforms. Certified Pega Lead System Architect (CLSA)....
implementing telephony integration in integrating Salesforce Service Cloud Voice with Avaya, including CTI strategy, call routing...
configuration and firmware upgrades Preferred Skills: Experience with ServiceNow Experience with Avaya systems Network...
to influence diverse groups. · Knowledge of SPOK and Avaya call center platforms. · Experience in process improvement...
to support the migration of our existing cloud-based telephony platform (Avaya) to Microsoft Teams soft phones. The ideal... Routing, or Operator Connect as applicable Assist with the migration of users from legacy (Avaya) voice systems to Microsoft...
platforms including CUCM, Contact Center, Genesys, Avaya OneCloud, and Twilio (optional). Voice networking experience including...
Preferred skills or certifications: Avaya Certified Support Specialist (ACSS) or equivalent Nortel Meridian System...
in Illinois. This position is on-site, with trips to different sites as needed and involves hands-on work with Nortel and Avaya... Directory Service Configuration (DSC) in Nortel systems. Design and manage routing within Avaya Session Manager. Collaborate...
with voice and collaboration platforms including CUCM, Contact Center, Genesys, Avaya OneCloud, and Twilio (optional) Voice...