Representatives handling customer inquiries regarding specific treatment programs, pricing, and plans. Familiarity with Avaya, CMS... of Avaya phone system, CMS Reporting and Workforce Management;Ability to multi-task, be detail-oriented and highly...
, Cisco Telepresence Management Suite, Cisco Unified Communications Manager, PEXIP, Avaya video phones, Avaya Communicator..., Cisco, and Avaya. 8+ years of experience operating, maintaining, optimizing, and troubleshooting the following UC solutions...
Software (Word, Excel, PowerPoint, Outlook Express, FileNet, IBM Content Navigator, Avaya,Centers for Medicare and Medicaid...
networks, IP security, routing, and network equipment (e.g., Avaya switches, Cisco routers, SIP Call Managers). Expertise...
management system, Dialer, and Avaya Phone System to make telephone calls. log call attempts, document information with orders...
, Maintenance) Cisco Genesys Avaya Microsoft Works with Business and IT Leaders to identify customer needs, issues... of Collaboration, Customer Experience and Infrastructure Strong expertise in Cisco Collab, Avaya Collab, Microsoft...
platforms including CUCM, Contact Center, Genesys, Avaya OneCloud, and Twilio (optional) Voice networking experience including...
of experience with Cisco and Avaya VoIP and PBX systems or an Associates Degree in Information Systems, Computer Science, Computer... Engineering or related field and four (4) years of experience with Cisco and Avaya VoIP and PBX systems. Licenses...
collection during the interview for quality assurance purposes. Use the C4 call management system, Dialer, and Avaya Phone...
technical domain. Seasoned knowledge of vendor technologies, such as Cisco, EMC, Dell Avaya etc. Seasoned customer service...