optimization, compliance, and analytics platforms (Calabrio, TelStrat). Experience operating within managed services and offshore...
using Microsoft Office, PowerPoint, and Excel Experience with Calabrio WFM tool Experience with Avaya systems Crystal...
platforms (Calabrio, TelStrat). Experience operating within managed services and offshore delivery models. Healthcare...
with Calabrio WFM and Cisco WebEx. (Preferred) Physical Demands and Working Environment: The physical demands and working...
, Calabrio, and Webex AI Agent. Perform site walkthroughs, inventory voice endpoints, assist with phone placement and cutover... platforms, including Salesforce, ServiceNow, Calabrio, and Webex AI Agent. These integrations are intended to reduce the need...
using Microsoft Office, PowerPoint, and Excel Experience with Calabrio WFM tool Experience with Avaya systems Crystal...
Knowledge of forecasting and scheduling methodologies Advanced working knowledge of workforce management software (Calabrio...
with workforce management tools (e.g., Cisco Finesse, Calabrio, IEX, Verint, Aspect) preferred. Prior experience using call center...
integration/configuration. Proficiency with WFM platforms (e.g., Genesys WEM/WFM, NICE, Verint, Calabrio) and RTA tools...
, knowledge, WFM, QA/QM, analytics), including direct partnerships with key providers (e.g., Cisco, Calabrio). Partner with IT...