? Join us at Calabrio and be part of our dynamic team! Help us in reshaping the landscape of customer experience - where every interaction... becomes an opportunity, and every insight drives meaningful change. Introducing Calabrio - The trailblazers in customer...
/agent desktop software solutions (example Salesforce, Cisco Finesse, Zoho Desk, Freshdesk, Calabrio, Avaya/Verint, Genesys... to retrieve, query, update systems using multiple screens simultaneously, preferably Cisco Finesse, Calabrio Ability to work...
WEM/WFM, NICE, Verint, Calabrio) and RTA tools. Strong skills in forecasting & scheduling methodologies (interval-based...
applications, and recording solutions such as Calabrio or Verint. Support integration with 2Ring dashboards/wallboards...
, and custom workflows. Integrate Five9 with CRM systems, SSO applications, and recording solutions such as Calabrio or Verint...
Support technologies (e.g. Calabrio), reporting frameworks, and process governance, ensuring consistency, scalability...
of call center operations in a healthcare setting highly preferred Strong knowledge of Calabrio & Epic processes and referral...
of experience in a contact center or support environment. Proficiency with Calabrio, IEX, Verint, or Aspect WFM platforms...
), Google CCAI, Amazon Lex, Microsoft Bot Framework Workforce Management: NICE IEX (preferred), Verint, Genesys WFM, Calabrio...
Teleopti / Calabrio WFM Deep knowledge of call routing, skill-based routing, multi-skill forecasting, and interval-level...