Job Description: At Calabrio/Verint, we believe customer engagement is the core of every global brand. Our mission... be doing, here are some of the benefits you'll be getting when you join Calabrio: Global team recognized for their passion...
Job Description: At Calabrio/Verint, we believe customer engagement is the core of every global brand. Our mission...: You've learned about what you'll be doing, here are some of the benefits you'll be getting when you join Calabrio: Global team...
Experience with WFM platforms such as: Aspect/Alvera, Genesis WFM, NICE/IEX, Verint, Calabrio, etc. Experience with multi-site...
. Work in collaboration with Business Systems Manager for Five9 & Calabrio on system related gaps and potential enhanced...
, telephony, databases, and tools such as Salesforce, AWS, and Calabrio. Experience with QuickBooks is highly desirable. Proven...
, REST). Exposure to CRM and WFO/WFM integrations (Salesforce, ServiceNow, Verint, Calabrio, etc.). Understanding...
, Calabrio, etc. Experience with multi-site and/or vendor/BPO operations (and managing different shrinkage patterns) Experience...
such as: Aspect/Alvaria Genesys WFM NICE/IEX Verint Calabrio Experience supporting multi-site and/or vendor (BPO) operations...
platforms such as: Aspect/Alvaria, Genesys WFM, NICE/IEX, Verint, Calabrio, etc. Experience with multi-site and/or vendor/BPO...
of extensive agent files;Adept with People Connect and Calabrio or other Workforce Management scheduling platforms. Preference...