, Calabrio AI/automation: chatbots, knowledge management systems Strong analytical skills: Excel/Google Sheets (advanced...
, and custom workflows. Integrate Five9 with CRM systems, SSO applications, and recording solutions such as Calabrio or Verint...
of call center operations in a healthcare setting highly preferred Strong knowledge of Calabrio & Epic processes and referral...
of experience in a contact center or support environment. Proficiency with Calabrio, IEX, Verint, or Aspect WFM platforms...
), Google CCAI, Amazon Lex, Microsoft Bot Framework Workforce Management: NICE IEX (preferred), Verint, Genesys WFM, Calabrio...
Proficiency in WFM platforms (e.g., Calabrio, NICE, Verint) Ability to work independently and manage multiple priorities.... Preferred skills, education and experience Experience with Calabrio WFM, Amazon Connect, and Salesforce platforms Benefits...
understanding or ability to learn Cisco Unified Intelligence Center program. Solid understanding or ability to learn Calabrio...
& global contact center. Proficiency in workforce management software (e.g. NICE/IEX, Aspect, Verint, Genesys, Calabrio...