platforms like Cisco, Avaya, or cloud solutions like Genesys, Nice/InContact, Aspect, Calabrio or other major solutions...
(e.g. Calabrio, Zendesk) systems. Customer-first mindset, proactively driving improvements to the end-user and customer...
(WFO) Experience integrating and supporting call recording and WFO solutions: Eleveo (Zoom International) Calabrio...
to WFM platforms (e.g., Calabrio, NICE, Alvaria, Planbase), with the ability to go beyond their limits Experience in fast...
. Experience with WFM tools (e.g., NICE, Verint, Calabrio, Genesys WFM) and ticketing/knowledge systems. Lean/Six Sigma...
or similar tools (NiCE, Verint, Calabrio, CallMiner, Observe.AI) - Demonstrated success coordinating quality initiatives...
with cloud-based contact center solutions such as WebEx Contact Center Familiarity with Calabrio including the advance quality...
, and SLAs, applying knowledge of AI-powered forecasting models. Utilize workforce management tools/software (i.e., Calabrio WFM...
Microsoft Excel as well as workforce management software, such as NICE IEX, or Calabrio in a business environment. Ability... (SLA). Experience with Workforce Management software - (forecasting, scheduling, performance tracking, and e.g., Calabrio...
, and the ability to collect data and draw valid conclusions. Proficient in Genesys and Calabrio - or comparable tools preferred...