with one or more of the following: Calabrio Workforce Management, Contact Center Reporting, Cisco, and /or Oracle Business Intelligence Tool...
with Work Force Management tools, such as Verint, Alvaria/Aspect, NICE IEX, Genesys, Calabrio WFM etc. Proficient in SQL...
and understanding of Microsoft O365, Calabrio, AWS, Microsoft Dynamics Multitasking skills, ability to work under pressure... Knowledge of Microsoft Office Suite. Extensive Knowledge of Software Systems-Calabrio, Microsoft Dynamics 365, PowerBI, Hansen...
Management Tools such as Calabrio WFM is a plus Experience defining requirements and using data and metrics to draw business...
, and monitoring/evaluating calls using Calabrio software, Excel based trackers and Quest. Work with Supervisors to achieve business...
, and monitoring/evaluating calls using Calabrio software, Excel based trackers and Quest. Work with Supervisors to achieve business...
application(s) (Cisco Finesse, CUIC) and quality assurance management software (Calabrio) used to retrieve recorded calls General...
Job Description: At Calabrio, we are revolutionizing the way organizations connect with their customers..., and we empower businesses to elevate every interaction to new heights. Our cutting-edge cloud platform Calabrio ONE, coupled...
Job Description: At Calabrio, we are revolutionizing the way organizations connect with their customers..., and we empower businesses to elevate every interaction to new heights. Our cutting-edge cloud platform Calabrio ONE, coupled...
Job Description: At Calabrio, we are revolutionizing the way organizations connect with their customers..., and we empower businesses to elevate every interaction to new heights. Our cutting-edge cloud platform Calabrio ONE, coupled...