o Cisco IPCC Express o H323/SIP · Experience working with integrations like Mindful (call back) & Calabrio (call recording...
. · Experience with WFM software (Calabrio, Verint, Pipkins, NICE/IEX, etc.) that includes real-time adherence preferred. · SWPP...
, Calabrio). Experience with Automatic Call Distributor/Interactive Voice Response call routing and Avaya/Genesys/NICE CXOne...
recording infrastructure (NICE & Cisco Calabrio) at MUFG. The engineer will be responsible for the support and maintenance... NICE and Cisco Calabrio call recording platforms Support Microsoft Teams Calling and the integration into existing...
overtime. Manage real-time agent adherence to schedule and enter relevant schedule exceptions into Calabrio Update... and maintain agent database in Calabrio such as, processing: new agents, terminations Optimize weekly schedule, including breaks...
mathematics, computer science, engineering, or closely related concentrations. Proven expertise with Cisco, Calabrio, CUIC...
and enter relevant schedule exceptions into Calabrio Update and maintain agent database in Calabrio such as, processing: new..., Skills and Abilities Preferred: Proven expertise with Cisco, Calabrio, CUIC OR other WFM platforms Proficient in Google...
mathematics, computer science, engineering, or closely related concentrations. Proven expertise with Cisco, Calabrio, CUIC...
priorities, concurrently. Skilled in WFM tools (e.g., Calabrio, Genesys, Aspect, etc.). Must have excellent oral and written...
Management Tools such as Calabrio WFM is a plus Experience defining requirements and using data and metrics to draw business...