required Strong knowledge and experience with workforce management software (Calabrio, Verint, NICE) and telephony systems (e.g., Automatic Call...
regulations and guidelines highly desired Preferred Knowledge of Epic Software, use of Rfax, and Calabrio Call System Preferred...
required Strong knowledge and experience with workforce management software (Calabrio, Verint, NICE) and telephony systems (e.g., Automatic Call...
Service Desk analysts in voice system Cisco WebEx, Calabrio and Windows Active Directory Manage and maintain PowerBI QA...
, HP, Avaya, Genesys. A deep technical understanding of Cloud providers such as NICE, Verint, Calabrio, Five9, Twilio...
o Cisco IPCC Express o H323/SIP · Experience working with integrations like Mindful (call back) & Calabrio (call recording...
. · Experience with WFM software (Calabrio, Verint, Pipkins, NICE/IEX, etc.) that includes real-time adherence preferred. · SWPP...
overtime. Manage real-time agent adherence to schedule and enter relevant schedule exceptions into Calabrio Update... and maintain agent database in Calabrio such as, processing: new agents, terminations Optimize weekly schedule, including breaks...
mathematics, computer science, engineering, or closely related concentrations. Proven expertise with Cisco, Calabrio, CUIC...
mathematics, computer science, engineering, or closely related concentrations. Proven expertise with Cisco, Calabrio, CUIC...