, exceptional communication skills, and the ability to align customer needs with FDB Health's solutions. Position will be based... Collaborate with internal teams to deliver tailored solutions that meet customer objectives Monitor account performance, ensuring...
partner performance with accountability for key contact center metrics including: Cost, SLAs, AHT, CSAT, NPS, quality... and potential problems, provide resolutions, alternate solutions, and risk mitigation plans Hold partners accountable...
deeply understand the customers' unique pain points, offer creative solutions, and build/set up their Rippling environment... to successfully meet key metrics: productivity, project completions, exit gates, and CSAT. Design and revise documentation to set the...
plans to deliver a positive, meaningful member experience across all interactions within the scope of Global Cards Solutions... an optimal experience for Global Cards Solutions. Monitor the activities of the GCS Member Experience team to ensure compliance...
solutions and implement strategic improvements. Who you are: Five (5) years of B2B consulting, customer success, management... and identifying trends via NPS, CSAT, and other feedback mechanisms. Develop and drive client advocacy activities including...
), and Customer Satisfaction (CSAT). We are seeking a professional with a strong background in Life Insurance Operations, a tech-savvy.... Analyze and optimize key call center metrics, focusing on AHT, FCR, CSAT, and containment rates through AI and automation...
T-Rex Solutions is seeking to hire a qualified Cyber Operations Test Analyst to support our DISA JITC TEC II program... assessments in accordance with the Operational Evaluation Cell (OEC) and Cyber Survivability Assessment Team (CSAT) criteria...
Job Description: TriNet is a leading provider of comprehensive human resources solutions for small to midsize... partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include...
Who we are: BigID is an innovative tech startup that focuses on solutions for data security, compliance, privacy... of responsiveness and CSAT Orchestrate cross-team initiatives across the extended CS organization to drive growth and deliver results...
of products and experiences. Collect and analyze user behavior through CSAT surveys and benchmark studies. Work with Designers... solutions and patterns, across desktop and mobile devices. PREFERRED QUALIFICATIONS Expertise using multiple quantitative...