and report on key performance indicators (containment, deflection, handle time, bot CSAT, etc.) using Sierra AI and Zendesk... Management to design scalable, AI-enabled solutions for emerging customer needs. Partner with internal systems and tooling teams...
on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic..., and release activities Collaborate with Business Analysts, Architects, and stakeholders to translate requirements into solutions...
on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic...% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan 2. Quality & CSAT On-Time...
on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic... of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage...
on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic... of Software 100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan 2. Quality & CSAT...
on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic... of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage...
innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio.... Quality & CSAT On-Time Delivery, Manage software, Troubleshoot queries, Customer experience, completion of assigned...
focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging... resources internally to close all the gaps Í Deliver No. Performance Parameter Measure 1. Client Engagement CSAT, Customer...
engagement, and realize measurable business value from our solutions. WHAT YOU'LL DO AT H1 The primary objective of the... full lifecycle. - Consistently drive improvements in MAUs, NPS, CSAT, retention, and ARR across your book of business...
, service requests) with accessibility and innovative CX. Support CX metrics (CSAT/NPS, First Contact Resolution, Containment... instructions or other information, understand complex problems and collaborate/explore alternative solutions, organize thoughts...