goals, pain points, and platform usage to surface relevant solutions and expansion opportunities. Support account growth... solutions based on customer feedback. Maintain stakeholder maps and expand key relationships across customer accounts...
and report performance across key metrics including hold time, first reply time, customer effort score, CSAT, inbound/solved... & Automation Design and implement solutions that reduce inbound volume by addressing root causes and improving processes...
patterns and trends causing issues and work towards business solutions Develop new and more innovative, efficient processes..., measure, and report on key CX performance indicators (KPIs) such as Net Promoter Score (NPS), Customer Satisfaction (CSAT...
and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs..., and CSAT 4.8/5. * Create IP and ventures: incubate benchmarks, indices, data products;spin out solution ventures...
but not limited to Revenue, Billable Bookings, and customer satisfaction (CSAT). AWS Global Services AWS Global Services includes... to understand and articulate AWS services and solutions - Strategic thinking and problem-solving skills - Excellent storytelling...
and customer experience goals. Define, track and improve global success metrics — SLAs, CSAT, MTTR, automation rate, and process... solutions within IT service management frameworks. Strong expertise with tools such as Zendesk, Power BI, Tableau, and workflow...
About the job Hopper Technology Solutions (HTS) Checkout combines market-leading payment services, best-in-class... autonomously, iterate on solutions, and manage different contexts Dealt with ambiguity and can balance building out multiple...
satisfaction (CSAT). AWS Global Services AWS Global Services includes experts from across AWS who help our customers design... performance metrics - Technical proficiency to understand and articulate AWS services and solutions - Strategic thinking...
sale motion. This individual will partner closely with GTM leadership across Customer Experience and Solutions teams... While not required, it's an added plus if you also have: Experience standing up a CSAT/NPS or customer health scoring framework Familiarity...
best method based on their needs Own CSAT scores, connecting with unsatisfied customers to provide a solution Monitor and own... and share priorities and any roadblocks. Troubleshoot issues that users experience and provide recommended solutions to the...