customer satisfaction (CSAT), service level agreements (SLAs) and quality improvement adherence. Ensure standard operation... results (OKRs) around customer satisfaction (CSAT), service level agreements (SLAs) and Quality. Support the HR...
in creative solutions to the challenges you face today, and visionary thinking for what’s next. It’s the strength... to living our core values: Solving Problems: Trust what you know. Work together to find solutions. See every angle and figure...
offerings including ITSM, ITOM, HRSD, CSM, and industry solutions. Partner with cross-functional leaders (Sales, Delivery... & Profitability Client Satisfaction (CSAT/NPS) ServiceNow Project Delivery Success Rate (% on-time/budget) New Business...
and distributors by providing insights-driven solutions that meet unique needs. The team strives to exceed Channel and End User... Product Manager translates service needs into scalable platform solutions that empower internal teams and elevate the customer...
About the job Hopper Technology Solutions (HTS) powers the white-label travel platforms for some of the world... investigation and triage.. Experienced in roles such as Technical Account Manager, Solutions Engineer, Technical Support Engineer...
Academy and Adventure Academy™, as well as the adaptive, personalized school solutions, My Math Academy®, My Reading Academy..., CSAT, app reviews) to surface quality issues proactively and inform QA priorities. Define and monitor quality metrics...
About the job Hopper Technology Solutions (HTS) powers the white-label travel platforms for some of the world... investigation and triage.. Experienced in roles such as Technical Account Manager, Solutions Engineer, Technical Support Engineer...
, operations, and other team members to increase partner satisfaction and support measured through CSAT scores on a yearly basis.... The ideal candidate must be passionate about building and implementing online and digital school solutions through...
autonomous technical support across macOS, Windows, and SaaS environments, meeting or exceeding established SLAs and CSAT... to Tines-based automation solutions that enhance scalability and promote streamlining repetitive tasks. Collaborate with peers...
, APIs, workflow solutions, and platforms into partner product suites. Proven track record orchestrating cross-functional... teams (sales, solutions engineering, product, legal) through long deal cycles. Expertise in integration-led selling...