into scalable, efficient solutions across the Salesforce ecosystem. This role requires hands-on experience with Salesforce core... with Service Cloud teams on KPIs such as CSAT, AHT, and routing accuracy. Agentforce Responsibilities Support functional...
transformation, integrating Artificial Intelligence (AI) and Generative AI (GenAI) into our solutions. We are seeking an Advanced... with an eye on elevating our services and solutions. Growth Responsibility, P&L and Resource Management Expand strategic...
to clients, delivering hiring insights, market intelligence, and solutions to complex hiring challenges. You'll champion client... performance. Own client success - measured by project outcomes, satisfaction scores (NPS and CSAT), and renewals. Act...
, and ensure there’s a value-add partnership that is anchored by our technology solutions and products. If you're... Managing situations that require real-time solutions and set clear expectations on resolution plans Escalating complex...
our customers are adopting our solutions, realizing value and identifying growth opportunities. Acting as a key contact...-building best practices with your customers. Results of all above: Safeguard high CSAT/NPS scores;improve customer...
-Live Review). Set clear next steps and success checkpoints between each stage. Gather onboarding feedback (CSAT, NPS... Technical & Product Skills Strong working knowledge of Conga's solutions. Comfort with Salesforce fundamentals (profiles...
implementation of client solutions that drive adoption and maximize impact for our Clients and Patra. You will own a portfolio... in anticipating, mitigating, and resolving issues. Client Satisfaction (CSAT): Based on client feedback post-implementation...
forecasts;build scalable processes to support the SMB service model;and meet or exceed CSAT and NPS targets. This position..., and resolve cases from our external stakeholders Contribute to individual and team-level operational metrics for CSAT...
, and compliance considerations. Customer-centric lens: A bias for solutions that measurably improve customer outcomes (CSAT...
(NPS, CSAT, CES) and translate customer feedback into actionable product and operational improvements via formal feedback... environment. AI Fluency: A proven track record of implementing AI/ML solutions (e.g., LLMs for support, automated ticketing...