Solutions Architect *This role is not eligible for employment visa sponsorship * Position Location This position... or Wisconsin Your Role The Senior PEGA Business Solutions Architect is a hands-on, outcomes‑oriented leader who partners...
Client Success Manager – Join Our Fast-Growing Team at ID Tech Solutions! Are you ready to grow your career... at a fast-paced, award-winning company? At ID-Tech Solutions, we’re not just another IT & Low Voltage service provider – we’re...
, and cost-optimized cloud solutions. Key Responsibilities Product Strategy & Roadmap Set long-term product strategy..., and own KPIs and dashboards: self-service deflection, CSAT, NPS, SLA compliance, MTTR, cost-per-ticket, feature adoption, time...
, renewals, retention, and CSAT. Demonstrated ability to balance governance and accountability with seller enablement... for professionals and are able to provide innovative and effective solutions for clients. BVH, Inc., its subsidiaries and its...
Proven track record of automating and improving support metrics solutions — case deflection, CSAT, first contact resolution..., owning key metric collection like case deflection, CSAT, and time-to-resolution. Responsibilities Define and drive the...
on the design, development, and optimization of Dynamics 365 Customer Service and Contact Center (Omnichannel) solutions..., and develop solutions within Dynamics 365 Customer Service & Contact Center (Omnichannel) Build and maintain custom plugins (C...
HMH is a learning technology company committed to delivering connected solutions that engage learners, empower... educators and improve student outcomes. As a leading provider of K-12 core curriculum, supplemental and intervention solutions...
HMH is a learning technology company committed to delivering connected solutions that engage learners, empower... educators and improve student outcomes. As a leading provider of K–12 core curriculum, supplemental and intervention solutions...
Management (CSM). This role involves designing, configuring, deploying, and supporting ServiceNow CSM solutions to enhance... Indicators (6-12 Months): Production-ready CSM platform reducing case resolution time and increasing CSAT scores Deployment...
and manage key performance indicators (KPIs) such as CSAT, QA scores, AHT, adherence, productivity, and first-contact resolution... issues, or inefficiencies and recommend solutions Maintain accurate documentation, notes, and records related to performance...