, Contact Center Administrator, or similar role - RequiredStrong knowledge of ACD, IVR, Dialer, CTI, and reporting modules...
, and work closely with Blue, Purple, and CTI teams to ensure operations accurately reflect real-world adversary behaviors..., tool and infrastructure strategy, TTP evolution, and integration with CTI, Blue, and Purple teams. Oversee planning...
Infrastructure (CTI) for capacity planning and technology solutions. The required qualifications, including a minimum of 20 years...
Tactics, Techniques, and Procedures (TTPs). CTI-Driven Threat Hunts: collaborate closely with the Cyber Threat Intelligence... (CTI) team to analyze relevant intel, extract actionable insights, and detect potential Indicators of Compromise (IoC...
, design, and execute test strategies and test cases for Five9 (contact center, IVR/ACD configurations, call flows, CTI...
such as Notice of Election, Benefit Periods, level of Care, F2F, CTI and SIA Knowledge and exposure within Home Health processes...
, Contact Center Administrator, or similar role - RequiredStrong knowledge of ACD, IVR, Dialer, CTI, and reporting modules...
imum) in Listening OR Reading Relevant military MOSs: 35P, 1N3X1, 1A8X1, CTI, 267X or equivalent Levantine dialect...
Time Intervention (CTI) model Conduct engagement through a Strength Based approach Ability to provide crisis...
cases for Five9 (contact center, IVR/ACD configurations, call flows, CTI) and Salesforce (Sales/Service Cloud configurations...