Senior Analyst
/ Analytics: Calabrio (common in modern CX environments) CRM: Salesforce Service Cloud Additional Systems: SAP, CTI/ACD routing...
/ Analytics: Calabrio (common in modern CX environments) CRM: Salesforce Service Cloud Additional Systems: SAP, CTI/ACD routing...
CTI, APIs, and event-driven frameworks for real-time data exchange and agent experience optimization. Drive adoption... architecture and solution design. Strong hands-on expertise in Salesforce Service Cloud, Omnichannel, CTI integrations...
. Customize and extend Service Cloud features including Omni-Channel, Case Management, Knowledge, and CTI integrations...
Salesforce CTI, APIs, and event-driven frameworks for real-time data exchange and agent experience optimization. Drive adoption... architecture and solution design. Strong hands-on expertise in Salesforce Service Cloud, Omnichannel, CTI integrations...
Job Description The Salesforce Development Lead (CTI) serves as both a solution lead and a hands-on developer for the... CTI workstream within the NYL Salesforce & Agentforce program. This position is responsible for end-to-end technical...
Salesforce Genesys CTI integrations (voice, chat, IVR, routing) Configure and optimize Salesforce Service Cloud (Case Management... with Genesys Contact Center (Cloud or On-Prem) Expertise in CTI, IVR, call routing, screen pops, and call lifecycle events...
Center, leveraging Salesforce CTI, APIs, and event-driven frameworks for real-time data exchange and agent experience... in Salesforce architecture and solution design. Strong hands-on expertise in Salesforce Service Cloud, Omnichannel, CTI...
Salesforce CTI, APIs, and event-driven frameworks for real-time data exchange and agent experience optimization. Drive adoption... architecture and solution design. Strong hands-on expertise in Salesforce Service Cloud, Omnichannel, CTI integrations...
. Customize and extend Service Cloud features including Omni-Channel, Case Management, Knowledge, and CTI integrations...
(CTI) frameworks and attack methodologies (MITRE ATT&CK, Cyber Kill Chain) and/or threat modeling. How We Care...