, IVR, CTI integrations. Scripting knowledge (e.g., Routing Strategy, JavaScript). Exposure to cloud platforms (AWS...
Job Description The Salesforce Development Lead (CTI) serves as both a solution lead and a hands-on developer for the... CTI workstream within the NYL Salesforce & Agentforce program. This position is responsible for end-to-end technical...
Salesforce CTI, APIs, and event-driven frameworks for real-time data exchange and agent experience optimization. Drive adoption... architecture and solution design. Strong hands-on expertise in Salesforce Service Cloud, Omnichannel, CTI integrations...
Management, Omni-Channel Routing, Service Console, Knowledge Base, and CTI integrations. Develop and oversee integrations...
to ensure compliance, scalability, and security (HIPAA, GDPR). Recommend design options for CTI integration, data ingestion...
existing Tech Support Channels Serving as 1st line liaison into Operations and Engineering Team in CTI/APSE GBS performing...
implementation, ensuring minimal disruption and maximum adoption. Partner with the CTI Project Management team to ensure timely...
/medical director's CTI (Certification of Terminal Illness) and order to admit. Uploads these documents into the HCHB system...
and compliance. Get to know the business The Cyber Threat Intelligence (CTI) team consists of analysts who specialize...
Salesforce Developer Lead – CTI Role Summary: Develop Salesforce capabilities with a focus on Computer-Telephony... Integration (CTI) for RM Central, enabling seamless agent experiences and call handling. Key Responsibilities: · Implement CTI...