Project Manager
or internal upgrades. + Represent DJCS in tool vendor communities (e.g., Genesys, Verint, Salesforce), ensuring visibility...
or internal upgrades. + Represent DJCS in tool vendor communities (e.g., Genesys, Verint, Salesforce), ensuring visibility...
someone successful in this role (not required): Knowledge of the ServiceNow Platform Knowledge of the Genesys phone system Project management...
including MSP, Director, ICE Portal applications, phone system applications (Genesys, Televioce), reports and data, system...
following is preferred): Verint / Verint Impact 360 NICE IEX WFM (highly preferred) Genesys Cloud WFM Aspect / Alvaria...
Responsibilities Software Development: Code, test, and maintain telecom applications, focusing on Genesys Cloud UCaaS and CCaaS, VoIP... standards, networking frameworks, RESTful web service structure and utilization, and specific technologies (e.g., Genesys Cloud...
received via inbound phone lines. Systems include, but are not limited to, Netx360, Salesforce, and Genesys. Serve...
all inbound and outbound product shipments to ensure accuracy, timeliness, and Genesys Industries quality standards Maintain...
. Systems include, but are not limited to, Netx360, Salesforce, and Genesys. Serve as a subject matter expert on a variety...
/agent desktop software solutions (example Salesforce, Cisco Finesse, Zoho Desk, Freshdesk, Calabrio, Avaya/Verint, Genesys...
. Demonstrate the ability to use typical call center systems such as Genesys and maintain a working understanding of the Child Care...