platforms (Zoom, RingCentral, 8x8, etc.). 2+ years' experience with supporting CCaaS platforms (NICE, Genesys, RingCentral...
technologies Genesys platform administration/support IVR platform support experience CTI platform support and troubleshooting... VoiceXML development/support Preferred Skill and Experience Genesys Engage administration SIP, Telephony and CTI...
, maintenance, and support of the organization's Genesys Cloud CX platform and related contact center technologies. This role..., and support the Genesys Cloud CX platform, including users, roles, divisions, queues, skills, routing methods, and telephony...
and Power BI Familiarity with Johnson Controls systems (Oracle ACE, Genesys, Optymus) Degree in Business Administration...
, preferred Bachelor's degree in related field, or equivalent work experience, preferred Experience with Genesys Cloud CX...
(e.g. Genesys, Verint), preferred Excellent communication skills to translate technical findings into actionable business... insights, preferred Strong knowledge of call center operations, metrics, forecasting, and telephony platforms (e.g. Genesys...
, or other employee-facing operations. Experience with Genesys Cloud Contact Center Telephony. Knowledge and training in core HR...
, Genesys or other RF simulation toolsFamiliarity with MatLAb and other DSP toolsTwo or more years' experience in RF handset... design. Ability to perform analysis and modeling within Genesys.Understanding and experience with difference cellular...
instruments such as Matlab, LabVIEW, Keysight ADS, Genesys, PSPICE, Ansys HFSS, AutoCAD, Mentor Graphics Design Architect, Mentor...
. · Proven success marketing enterprise technology solutions from Microsoft, Cisco, Zoom, Five9, Genesys, or comparable providers...