transcription and auto summarization, API Integrations, and Agent Migrations from Genesys to Amazon Connect. You'll enjoy the...
Lex, Google Dialogflow, Azure Bot Service, Genesys,) Troubleshoot issues related to bot performance, voice recognition...
will be performed using a wide variety of tools but mainly using Google Dialogflow, Genesys Cloud, & MERN Stack (Mongo, Express JS...
, deployment, and optimization of Genesys Cloud and Amazon Connect platforms for Vivint’s contact center operations Build...-based contact center technologies Proven expertise in Genesys Cloud and Amazon Connect, including configuration, routing...
contact center solutions, such as Amazon Connect, Genesys, or Five9, to enhance scalability and flexibility. Technical...
), and regulatory requirements. Vendor & Technology Oversight Familiarity with IVR platforms and ecosystems (Avaya, Genesys, Nuance...
's Degree in a STEM field and a minimum of 3 years’ experience. Knowledge on simulation tools such as ADS, HFSS and GENESYS... in a STEM field and a minimum of 6 years’ experience. Knowledge on simulation tools such as ADS, HFSS and GENESYS. 4 years...
Architect Expert Certifications from CCaaS vendors such as NICE, Nuance, Genesys, or Five9 (optional but valuable...
all cloud-based phone systems including Genesys, Vonage VCC/VBC, Zoom, and Microsoft Teams. Own vendor relationships..., and VoIP protocols Knowledge of Cisco Meraki, Palo Alto Prisma, and Genesys is a plus Strong communication, documentation...
with one of the mainstream RF circuit simulation tools: AWR, ADS, Genesys Familiar with antenna prototyping tools and techniques...