Quality Assurance Manager
. - Prior Quality Assurance (QA) experience. - Experience with Genesys. Preferred Skills and Qualifications - Prior vendor...
. - Prior Quality Assurance (QA) experience. - Experience with Genesys. Preferred Skills and Qualifications - Prior vendor...
Salesforce, Cisco Finesse, Zoho Desk, Freshdesk, Calabrio, Avaya/Verint, Genesys, Five9 or ZOOM International) Consistently...
supervisory or leadership experience. - Prior Quality Assurance (QA) experience. - Experience with Genesys. Preferred Skills...
steps, and resolutions within ServiceNow Provide phone support through the Genesys queue, responding to infrastructure...
Salesforce, Cisco Finesse, Zoho Desk, Freshdesk, Calabrio, Avaya/Verint, Genesys, Five9 or ZOOM International) Consistently...
projects. The Reporting Analyst will focus on the following functions: Genesys telephony analysis and reporting (real-time... Knowledge of Genesys platform and reporting tools (Pure Insights) Knowledge of Salesforce and Salesforce reporting tools...
Services or Banking is preferred. Strong knowledge of Genesys Cloud contact center technologies and connected enterprise... platforms including backend telephony infrastructure architecture. Familiar with Genesys Cloud basic & advanced AI features...
origination systems (LOS), and CCaaS platforms. Experience modernizing contact center platforms (e.g., Genesys, NICE, Amazon...
Connect, Genesys, NICE, etc.). Strong understanding of telephony fundamentals, SIP, call routing, and CTI flows...
Salesforce, Cisco Finesse, Zoho Desk, Freshdesk, Calabrio, Avaya/Verint, Genesys, Five9 or ZOOM International) Consistently...