such as Genesys, Cisco, Avaya, Amazon Connect, Nice CXone, CCaaS solutions, Infrastructure as Code and related tools, and CRM systems...
, schematic/layout design software, MATLAB, ADS, HFSS, Hyperlynx, GeneSys as examples) and the ability and desire to learn new...
experience with SDLC, Agile, and iterative deployment practices. Expertise in Contact Center technologies (e.g., Genesys, NICE...
engagement technologies, and hands-on expertise with Cloud Based Contact Center and WEM technologies (Genesys Cloud...-on experience with Genesys Cloud preferred, including implementation, optimization, and analytics Demonstrated success leading...
, Transfer Center, Bed Placement, Voalte, Genesys, and Teams to keep care moving smoothly. 💡 What You’ll Do Triage calls...
software (AWS Connect, Genesys) is preferred. Strong interest in revenue operations, business forecasting and the "why" behind...
Integrate CCAI with enterprise contact center platforms such as: Cisco UCCE / UCM Genesys NICE CXone Five9 Design...
systems) and customer-experience technologies, including Genesys Cloud CX. - Familiarity with digital-experience solutions...
including Epic, Transfer Center, Bed Placement, Voalte, Genesys, and Teams to keep care moving smoothly. 💡 What You’ll...
Experience with some design tools (SPICE, schematic/layout design software, MATLAB, ADS, HFSS, Hyperlynx, GeneSys as examples...