, AI, Automation, Workforce Management (WFM), Workforce Engagement Management (WEM), CRM, Salesforce, ServiceNow, Genesys, NICE CXone...
, and test scripts for Genesys Cloud CX and Dynamics 365 solutions. Define functional, integration, system, regression... and integration testing MS Dynamics 365 features and Genesys CX (Call routing, IVR flows etc.) Log, track, prioritize, and retest...
Center, Genesys Cloud CX/3CX, Twilio, NICE CXone, Five9, Talkdesk, Cisco Webex Contact Center/Webex CC, Aircall, GoToConnect...
/technical skills: Advanced knowledge contact center platforms (eg. Nice, Genesys, Talkdesk) Advanced experience...
, and test scripts for Genesys Cloud CX and Dynamics 365 solutions. Define functional, integration, system, regression... and integration testing MS Dynamics 365 features and Genesys CX (Call routing, IVR flows etc.) Log, track, prioritize, and retest...
as they use Keysight EDA software such as ADS, System Vue, GoldenGate, Genesys, IC-CAP, MBP, and MQA. Every day you will have the...
from Genesys to NICE), increased adoption of AI-driven capabilities, and customer experience optimization. We are seeking a Sr...
Connect Genesys Cloud Aspect IEX Equivalent enterprise WFM platforms Data & Analytics Advanced proficiency...
with customers ·Answer incoming phone calls, chats, or emails (interactions) through Genesys · Wrap up the phone call, chat... in Genesys and P21 (or Spectrum when applicable) with what action was taken ·Issue Misc. Credits (partial refunds) when...
Experience using Genesys Cloud contact center and customer experience platform Strong customer service skills;telephone...