(e.g., Salesforce, Zendesk, Medallia, Qualtrics, Genesys, etc.). Exceptional communication, stakeholder management...
Posting Date 11/10/2025 3625 Genesys Parkway, Grand Blanc, Michigan, 48439, United States of America As a Social...
Strong knowledge of Contact Center platforms - experience with Genesys Engage / PureEngage data (InfoMart, GAAP, GIDB... to integrate and transform data from Genesys (InfoMart, GAAP, SpeechMiner) and cloud-based CCaaS platforms (e.g., Five9, Google...
, Outlook, and more. The Voice Team, within WCS, leads the telephony strategy globally, leveraging Microsoft Teams and Genesys...
providers including Citrix, Cisco, Genesys, IBM and Microsoft, our customers receive the highest quality of product and service...
Qualifications: Experience in a digital-first or fintech banking environment. Expertise in workforce management systems (Genesys...
relationships with strategic partners including: Avaya, AWS, Cisco, Five9, Genesys, Zoom, and Verint. Represent NWN in partner... roles. Proven track record managing CX/CCaaS portfolios and strategic vendor relationships (Cisco, Five9, Genesys, AWS...
Analyst/Administrator serves as the primary administrator and subject matter expert for the Genesys Cloud platform, supporting..., and user adoption of Genesys technology to enhance customer experience, operational efficiency, and business continuity...
with leading technology providers including Citrix, Cisco, Genesys, IBM and Microsoft, our customers receive the highest quality...
Familiarity with Genesys or similar telephony platforms 5+years of project delivery experience in a systems or business...