and corporate guest relations, all external guest correspondence, and internal communications, including Daily Medallia Reports...
guest experience in line with Holiday Inn brand expectations. Monitor and respond to guest feedback via Medallia, IHG...
of customer tools (e.g., Medallia , Qualtrics). Experience working with Customer Care tools (e.g., Service Now , Decagon , Gladly...
Medallia scores through establishing a good rapport with the client, preparation work having been done accurately and being...
and communicate guest feedback via HySat, Medallia, and WeCare platforms to identify trends and service opportunities...
in Power BI. Experience working with VoC platforms (e.g., XM Discover/Clarabridge, Qualtrics, Medallia...
systems including CrunchTime, GoSpotCheck, EcoSure, TeamworX, Medallia, Workday, Beekeeper, etc. Has deep understanding of P...
escalations promptly and professionally, ensuring service recovery and follow-up. Monitor guest feedback through Medallia... effective use of hotel systems including Opera PMS, LMS, POS, HotSOS, Medallia, and mobile check-in/out tools. Ensure accurate...
across Kantar and external partners (e.g. Qualtrics, Medallia) to drive sales and delivery of the offer Develops... and Medallia SKILLS An ability to think clearly and incisively about strategic CX issues related to client’s business needs...
of our Medallia scores. Understand all Moments of Service for PBX, Guest Services and Front Desk. Maintain 4-Star/4–Diamond...