Assistant General Manager
service recovery efforts for escalated guest concerns. • Monitor and improve GSS, Medallia, and online review scores. • Ensure...
service recovery efforts for escalated guest concerns. • Monitor and improve GSS, Medallia, and online review scores. • Ensure...
in programming and deploying surveys using Qualtrics or Medallia, or a similar survey utility. Willingness to learn additional...
of work. Responsibilities: Maintain standards of cleanliness and a consistent guest experience as documented Medallia, AAA...
Highgate Hotel team meeting. Focus the Housekeeping Department on their role in contributing to Medallia Scores. Monitor...
assurance processes, and deep-cleaning initiatives. Monitor guest satisfaction metrics (GSS, Medallia, brand audits...
such as Medallia · Initiate timely, thoughtful service recovery for any negative experience · Document recovery actions...
& Marketing. Develop familiarity with Medallia (guest satisfaction survey) results and trends, identifying guest-related issues...
within 24 hours of the incident through use of Medallia Facilitate a minimum of two FSC audits per market each quarter...
that all policies and guidelines are followed. Proactively and reactively manage and monitor Medallia to ensure maximum food quality...
of our Medallia scores. Understand all Moments of Service for PBX, Guest Services and Front Desk. Maintain 4-Star/4–Diamond...