Customer Insights Analyst – Ratings & Reviews
-on experience with Sprinklr or a comparable enterprise VOC or social listening platform (such as Medallia, Qualtrics, or Clarabridge...
-on experience with Sprinklr or a comparable enterprise VOC or social listening platform (such as Medallia, Qualtrics, or Clarabridge...
) and session replay/VoC tools (Medallia/Decibel or equivalent). Solid understanding of data pipeline concepts and experience...
shifts Champion guest satisfaction platforms (e.g., Medallia, Google Reviews, Expedia), analyzing feedback and implementing...
shifts Champion guest satisfaction platforms (e.g., Medallia, Google Reviews, Expedia), analyzing feedback and implementing...
, Medallia, SYTE, Fanreel, Narvar, Tangiblee, Segoma, Decibel, GroupBy) to listen, learn, enhance, and improve experience...
with Python/R, consumer electronics/hardware, or CX platforms (Medallia, Qualtrics, etc.). US Tech Solutions is a global staff...
platforms such as Medallia, Qualtrics, Salesforce Service Cloud, Brandwatch, or Enterpret Experience supporting product...
procedures Help audit payroll and review housekeeping task boards Monitor and respond to guest reviews (OTA & Medallia...
), and related customer experience initiatives. Serve as the primary operational owner for the Medallia platform, vendor... is required. Experience with Medallia or a similar customer experience platform required. Equivalent combination of education and experience...
including Toast, CrunchTime, Teamwox, EcoSure, Medallia, Workday, and Beekeeper. High school diploma or GED equivalent...