Engineering or related field. Or equivalent education and years of experience. Relevant systems certifications (AMAG, Verint...
). Exposure to CRM and WFO/WFM integrations (Salesforce, ServiceNow, Verint, Calabrio, etc.). Understanding of Infrastructure...
with workforce management platforms (e.g., NICE, Verint, Genesys) and strong proficiency in analytical tools (Excel, SQL, Tableau...
with workforce management platforms (e.g., NICE, Verint, Genesys) and strong proficiency in analytical tools (Excel, SQL, Tableau...
telephony industry experience with solutions like inContact, Nice, Verint, Genesys, Cisco, Avaya, Microsoft, Mitel, Broadsoft...
, Genysis, IEX, Verint, NICE, etc) Expert in Microsoft Excel, Word and PowerPoint Strong communication skills, with the...
, and/or building automation College degree in Electronics System Experience - DMP, Verint, March, Lenel/S2 Banking Convergint...
integration/configuration. Proficiency with WFM platforms (e.g., Genesys WEM/WFM, NICE, Verint, Calabrio) and RTA tools...
: Verint / March Networks, Alarm Systems: Bosch / DMP / Pacom. · Advanced experience manipulating large datasets using Excel...
within an enterprise environment Hands-on experience with any archiving and governance platforms such as: NICE, Verint, Dubber...