Our local government client is hiring an ITAM Zendesk Administrator to support their team in Washington, DC...! Responsibilities: - Oversee all ITAM-related Zendesk tickets, ensuring they are properly categorized and routed. - Monitor and manage...
with Microsoft Office and have some knowledge of Smartsheet, Zendesk Technology, Salesforce, and JIRA software tools. Can...
Zendesk ITSM on a weekly, monthly, and as-needed basis. · Responsible for daily ticket analysis and developing strategies...
, or operations Previous experience in real estate a plus Previous experience working with enterprise technology (Zendesk...
, or operations Previous experience in real estate a plus Previous experience working with enterprise technology (Zendesk...
and contractors. Preferred Requirements: Corrigo Experience. MCIM / Salesforce Experience. Zendesk Experience. Service...
using the service management system (e.g., Zendesk, etc.). Assist with software deployment, patching, and system updates...) for automation tasks. Experience with ticketing systems (e.g., Zendesk, ServiceNow, BMC Remedy). Experience with Enterprise...
with workflow software (Microsoft Office, Google Sheets, Monday, etc.) Knowledge of Zendesk Excellent verbal and written... days a week Top Skills: Attention to detail Quality Assurance Zendesk knowledge Customer service background Time...
). Experience with Knowledge Management platforms (e.g., Confluence, Zendesk, Salesforce Knowledge). Familiarity with customer...
monitoring tools (e.g., HubSpot, Zendesk, Salesforce) and spreadsheets (Google Sheets) to track progress. Maintain training..., Zendesk, Salesforce, Google Sheets). Background in high-volume customer service environments (inbound, outbound, or blended...