Enterprise Technical Support Analyst
of technical support experience;experience with Zendesk strongly preferred. Demonstrated ability to troubleshoot complex...
of technical support experience;experience with Zendesk strongly preferred. Demonstrated ability to troubleshoot complex...
such as Salesforce Service Cloud, Zendesk, or similar enterprise support tools Background in change management methodologies (e.g...
analysis Familiarity with ticketing systems (Jira, ServiceNow, Zendesk, etc.) Exposure to monitoring tools, databases...
/JWT), SOAP/WSDL, SQL Server Optional Skills ITAM Tools ServiceNow, SalesForce, BMC Remedy, Zendesk, FreshService..., SalesForce, BMC Remedy, Zendesk, FreshService, or equivalent). Strong proficiency in Java 17, Spring Boot 3.x, Spring...
backend of the Pet Parent Lookup Tool). Plusses Experience with other CSM software (Zendesk, Decagon, Salesforce Service...
with CRM or client success platforms such as Salesforce, Totango, and Zendesk. Demonstrated comfort using data to assess...
., ticketing systems, documentation tools, Microsoft Office/365) including ZenDesk, ServiceNow and Wrike. Strong proficiency...
or future visa sponsorship. Bonus Points Experience using Aircall, Richpanel, Zendesk, or similar contact center...
., ticketing systems, documentation tools, Microsoft Office/365) including ZenDesk, ServiceNow and Wrike. Strong proficiency...
Other Technical Skills: Experience with other CSM software (Zendesk, Decagon, Salesforce Service Cloud) is transferable. Key Soft...