Office Suite, ZenDesk, Oracle JD Edwards, SharePoint,UiPath, PowerBI. Maintain and improve on historical service levels... ZenDesk ticket management and cross-functional processes. Support other teams when needed or as assigned by supervisors...
independently in a fast-moving environment Nice to Have: Experience with customer support platforms (e.g., Zendesk or similar...
Technology Research and evaluate enterprise platform options (e.g., ServiceNow, Salesforce Service Cloud, Zendesk, Genesys... (Genesys, Zendesk, Five9, or similar) Familiarity with AI/ML product development (chatbots, NLP, conversational...
: Proficiency in SmartSheets, Excel, Word, ZenDesk, Google Docs, and database systems. Strong organizational skills with a keen...
tools (Microsoft D365 preferred), Power BI, Zendesk, SPS Commerce, and Smartsheet. Advanced Microsoft Excel skills...
and contractors. Preferred Requirements: Corrigo Experience. MCIM / Salesforce Experience. Zendesk Experience. Service...
. Provide data and reports on KPIs and trends using Zendesk ITSM on a weekly, monthly, and as-needed basis. Responsible...
Policy Management System (PMS), Close.io (CRM), and Zendesk (Support). Manage user provisioning, custom fields, pipelines... individual agent productivity. IVR & Telephony: Manage call routing rules and IVR trees within Close.io/Zendesk Talk to ensure...
Management, or Zendesk) is preferred but not required. Background supporting supply chain systems, logistics, or order...
with common customer experience platforms (e.g. Zendesk, Salesforce, Intercom, etc). An aptitude for working with customers over...