Director, Technical Ad Production (Multi Location Sales Support)
hierarchy while building client relationships. Experience with ticketing and workflow management tools (Jira, Zendesk...
hierarchy while building client relationships. Experience with ticketing and workflow management tools (Jira, Zendesk...
under Finance) Depth in GTM/RevOps data (Salesforce) or post-sales/CS data (Zendesk), depending on the domain Familiarity...
Sigma or continuous improvement certification, or BICSI certification (RCDD, DCDC) Experience with Zendesk or similar...
strategy, administration, optimization, and evolution of our support technology stack-including Zendesk, Ada, Sierra... primary owner for Zendesk, Ada, Sierra, and supporting Customer Care technologies. Define and execute the technology roadmap...
technologies, including immersive audio formats. Experience with tools like Jira or Zendesk for support ticketing and tracking...
usage, support (Zendesk), and commercial systems to surface meaningful patterns. Translating those patterns into clear...
data from CX platforms (including Gainsight and AskNicely), product usage, support (Zendesk), and commercial systems...
, or policy operations. Experience working with operational systems such as Service Cloud, Zendesk, Jira, and Slack workflows...
's enterprise knowledge infrastructure, and own how AI is configured and optimized across the CX stack, including Zendesk AI, Stylo... capabilities (e.g., Zendesk AI, Stylo, Guru). Determine when to use native platform AI, third-party tools, automation platforms...
models into destination SaaS applications (e.g., Salesforce, Zendesk), managing API rate limits, webhook handling, data sync...