revenue, the size of our customer base, and the size of our Gorgias team, for starters. We’re still growing fast... and looking for new teammates who want to grow with us. About the CSM Team Our CSM team is part of the larger Success team in Gorgias...
cases, workflows, and solutions in our CRM system (e.g., Gorgias, Zendesk, or similar). Identify patterns in customer... skills with the ability to adapt tone to the Kitsch brand voice. Experience with helpdesk platforms (e.g., Gorgias, Zendesk...
platforms (e.g., Gorgias, Zendesk) Experience in retail eCommerce or direct-to-consumer operations preferred Proficiency... programs Tools & Software CRM tools: Gorgias, Zendesk Ticketing systems and macro management Learning management systems...
, or similar systems Customer Support Tools: Zendesk, Gorgias, or Front Productivity Tools: Google Workspace (Docs, Sheets, Drive...
workflows, and reduce churn. Use tools such as Gorgias, Aircall, Shopify, Crisp, and Postscript to manage customer interactions...
independently in a fast-paced, remote setting Tools and Software: Experience with helpdesk platforms such as Gorgias, Zendesk...