, or call routing administration. Hands-on experience with contact center platforms (e.g., NICE, Genesys, Avaya, Twilio... monitoring tools (e.g., Genesys, NICE, Verint). Experience with ticketing systems and change management workflows. Ability...
. - Certificaciones en herramientas WFM (Aspect, NICE IEX, Genesys, Verint, etc.) serán un plus. - Experiencia de 2 a 3 años en áreas...
. en CONTACT CENTER Conocimiento en Indicadores de contact center. Herramientas ACD omnicanal Genesys, Avaya, Five9, Talkdesk...
Description Concentrix is looking for an accomplished and experienced Genesys Cloud CX Architect... CCaaS platforms with this position focused on Genesys Cloud CX. We are looking for candidates who can immediately contribute...
., NICE, Genesys, Avaya, Twilio). Experience managing IVR configurations, ACD call flows, and DNIS/DID routing logic.... Knowledge of workforce management and call monitoring tools (e.g., Genesys, NICE, Verint). Experience with ticketing systems...
, or call routing administration. Hands-on experience with contact center platforms (e.g., NICE, Genesys, Avaya, Twilio... monitoring tools (e.g., Genesys, NICE, Verint). Experience with ticketing systems and change management workflows. Ability...
-on experience with contact center platforms (e.g., NICE, Genesys, Avaya, Twilio). Experience managing IVR configurations, ACD call..., ability to manage and analyze call data sets. Knowledge of workforce management and call monitoring tools (e.g., Genesys...
Qualifications Required Skills/Experience: - Enterprise applications (e.g. Avaya, Siebel, Genesys, Siebel, SAP);- EAI tools...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences... for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate...
. en CONTACT CENTER Conocimiento en: Indicadores de contact center. Herramientas ACD / omnicanal (Genesys, Avaya, Five9...