Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences... for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate...
-on experience with contact center platforms (e.g., NICE, Genesys, Avaya, Twilio). Experience managing IVR configurations, ACD call..., ability to manage and analyze call data sets. Knowledge of workforce management and call monitoring tools (e.g., Genesys...
center, control en tiempo real, bases de datos y manejo de plataformas como Avaya, Genesys, Aspect, entre otras. HORARIOS...
center, control en tiempo real, bases de datos y manejo de plataformas como Avaya, Genesys, Aspect, entre otras. HORARIOS...
documentation as needed Experience with other UC/Contact Center platforms (Avaya Aura, Cisco UCCE, Genesys, Microsoft Teams voice...
includes, includes Genesys Omni-Channel solutions such as SIP Server, Genesys Routing, Inbound Voice, Genesys Outbound, Genesys... Email, Genesys Chat, Genesys Social Media, Genesys Infomart, GVP, Genesys SMS, Speech Analytics, Proactive Notification, Call Back...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences... for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate...
en herramientas de gestión de tráfico como Genesys, Avaya, entre otras, dominio de Excel, orientación al detalle y una alta capacidad...
en herramientas de gestión de tráfico (como Genesys, Avaya, entre otras), dominio de Excel, orientación al detalle y una alta...
o herramientas de planificación. Certificaciones en herramientas WFM Aspect, NICE IEX, Genesys, Verint, etc. serán...