Overview We are seeking an experienced and innovative Genesys Architect to design, develop, and maintain IVR... will have deep expertise in Genesys or similar Contact Center platforms, with a strong focus on architecture, integration...
plataformas de Contact Center (Genesys, Avaya o Asterisk). Diseñar flujos de llamadas (IVR / ACD) y realizar troubleshooting...
Zemsania busca un Especialista en Integración y Soporte para trabajar con Genesys Cloud y Salesforce en Bogotá. El rol...
- Configure multi-brand, multi-channel environments - Integrate Zendesk with Five9, Talkdesk, Genesys, Salesforce, HubSpot... in Contact Centers / BPO environments - Strong knowledge of ticketing systems, voice platforms (Five9, Genesys, Talkdesk...
search - Recovery negotiation strategies Systems Knowledge: - Experience with platforms such as Fiserv, FACS, Genesys...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences... for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can...
, Telefónica, Cisco, Genesys, etc. - Desarrollarás proyectos innovadores de Desarrollo, Arquitectura, Seguridad, Infraestructura...
- Configure multi-brand, multi-channel environments - Integrate Zendesk with Five9, Talkdesk, Genesys, Salesforce, HubSpot... in Contact Centers / BPO environments - Strong knowledge of ticketing systems, voice platforms (Five9, Genesys, Talkdesk...
? - Configurar y administrar plataformas de Contact Center ( Genesys, Avaya o Asterisk ). - Diseñar flujos de llamadas ( IVR / ACD...
Job Description - Support the functionality of Genesys WFM software (forecasting, scheduling, and maintenance... (such as eWorkforce Management, Genesys WFM) and ACD reporting systems (such a...