, maintaining accurate skilling and routing in Genesys Cloud, and providing timely reporting and insights that enable Operations... and production leaders to resolve variances. Update schedules and exceptions in Genesys Cloud. - Maintain and adjust agent groups...
such as Genesys WFM, NICE, eWorkforce Management, or similar platforms. Data integrity and tooling (must-have) Detail-oriented...
, maintaining accurate skilling and routing in Genesys Cloud, and providing timely reporting and insights that enable Operations... leaders to resolve variances. Update schedules and exceptions in Genesys Cloud. Maintain and adjust agent groups and skills...
such as Genesys WFM, NICE, eWorkforce Management, or similar platforms. Data integrity and tooling (must-have) Detail-oriented...
and routing in Genesys Cloud, and providing timely reporting and insights that enable Operations Managers to make informed... schedules and exceptions in Genesys Cloud. Maintain and adjust agent groups and skills in Genesys Cloud to balance interval...
architectureSalesforce knowledge and familiarity with Salesforce Service CloudContact center product knowledge of other platforms (Genesys...
Bogota - Integration and Support Specialist (Genesys) Job DescriptionJob Description - Grade Specific- Focus...
requests for Pulse dashboards and serve as internal support liaison for Genesys system upgrades and testing. Maintain... importing/exporting data and managing integrations with other systems. Support Genesys WFM software functionality (forecasting...
with cloud contact center and telephony platforms (e.g., Zendesk, Talkdesk, Genesys Cloud, Five9). Ability to convey complex...
, Teams). Experience in CRM, Genesys, and the payments industry is preferred. Experience in process and documentation...