Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences... for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences... for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences... for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences... for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences... for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate...
Bogota Integration and Support Specialist (Genesys) At Capgemini Engineering, the world leader in engineering... Integration and Support Specialist will play a pivotal role in bridging our Genesys contact center platform and Salesforce CRM...
or a related field, with 2-5 years' telecom experience and proficiency in tools like NICE and Genesys. Strong communication skills...
- Contact center product knowledge of other platforms (Genesys, Cisco, Avaya, Twilio, etc.) - Experience with WorkForce...
in bridging our Genesys contact center platform and Salesforce CRM ecosystem. This position focuses on facilitating the seamless... and Configuration: Lead the end-to-end onboarding process for new users in Genesys and Salesforce, including account setup, role-based...
., NICE, Genesys, Avaya, Twilio). Experience managing IVR configurations, ACD call flows, and DNIS/DID routing logic.... Knowledge of workforce management and call monitoring tools (e.g., Genesys, NICE, Verint). Experience with ticketing systems...