Head of Product Cloud (Bogotá)
, Operations, and Partner teams (Nice, Wolkvox, Five9, Genesys, and AI platforms) across the region. Also interact with integral...
, Operations, and Partner teams (Nice, Wolkvox, Five9, Genesys, and AI platforms) across the region. Also interact with integral...
, Operations, and Partner teams (Nice, Wolkvox, Five9, Genesys, and AI platforms) across the region. Also interact with general...
-on experience with contact center platforms (e.g., NICE, Genesys, Avaya, Twilio). Experience managing IVR configurations, ACD call..., ability to manage and analyze call data sets. Knowledge of workforce management and call monitoring tools (e.g., Genesys...
-on experience with contact center platforms (e.g., NICE, Genesys, Avaya, Twilio). Experience managing IVR configurations, ACD call..., ability to manage and analyze call data sets. Knowledge of workforce management and call monitoring tools (e.g., Genesys...
documentation as needed Experience with other UC/Contact Center platforms (Avaya Aura, Cisco UCCE, Genesys, Microsoft Teams voice...
includes, includes Genesys Omni-Channel solutions such as SIP Server, Genesys Routing, Inbound Voice, Genesys Outbound, Genesys... Email, Genesys Chat, Genesys Social Media, Genesys Infomart, GVP, Genesys SMS, Speech Analytics, Proactive Notification, Call Back...