. - Familiarity with Genesys CCaaS (CX) environment. **3. Additional Responsibilities**: - Collaborate with cross-functional teams...
to learn a variety of software programs including Aspect, Teleopti and Genesys (prior experience in one of these platforms...
to production managers. - Responsible for running additional reports as needed and to pull data from Genesys WFM and CC Pulse... service objectives. - Responsible for the addition/maintenance of Genesys skilling and agent groups - Responsible...
Call-Bridge, Cisco Tapi and ICM, Genesys - VoIP Experience - Avaya, Cisco, Nortel **Additional Information...
) - Experience implementing or using one of the following: - Enterprise applications (e.g. Avaya, Siebel, Genesys, Siebel, SAP...
, Siebel, Genesys, Siebel, SAP);- EAI tools (e.g. WebMethods, TIBCO);- Reporting/business intelligence tools (e.g. Business...
knowledge and familiarity with Salesforce Service Cloud Contact center product knowledge of other platforms (Genesys, Cisco...
to learn a variety of software programs including Aspect, Teleopti and Genesys (prior experience in one of these platforms...
tools. - Experience with Genesys and NICE are an asset. EEO Statement: - We create customer value - We strive...
. Avaya, Siebel, Genesys, Siebel, SAP);-EAI tools (e.g. WebMethods, TIBCO);-Reporting/business intelligence tools (e.g...