avanzado de Excel, dashboards de gestión y herramientas de Call Center (CMS, Avaya, Salesforce, Genesys, etc.). - Capacidad...
, Tasks, Customer Profiles y Contact Lens. - Migraciones desde Avaya, Genesys, Cisco, Salesforce u Oracle. - Python...
. - Experiencia con plataformas como Genesys, Avaya, Cisco, Asterisk, Five9 o equivalentes. - Experiencia liderando equipos...
con plataformas como Genesys, Avaya, Cisco, Asterisk, Five9 o equivalentes.- Experiencia liderando equipos distribuidos...
en entornos de virtualización: VDC, VDI Conocimiento en MDM Conocimiento en CC/UC (CCoD, Genesys) Para desempeñar...
de software de reporting. Experiencia en el uso de herramientas (Genesys, Verint, Salesforce) Conocimientos técnicos...
Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create..., quarter-end, and year-end close periods. Working at Genesys AI at enterprise scale – Build, support and operate AI-powered...
Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create... AI from possibility to production in real-world enterprise environments every day. At Genesys, we are continuously looking to connect...
reports from the workforce management system to production managers. Pull data from Genesys WFM and CC Pulse for additional.... Manage the addition and maintenance of Genesys skilling and agent groups. Capture and update service level impacts...
contact‑center platform, such as NICE, Amazon Connect, Genesys Cloud, or a comparable solution. - Experience configuring call...