Resource Planner (Bogotá)
to learn a variety of software programs including Aspect, Teleopti and Genesys (prior experience in one of these platforms...
to learn a variety of software programs including Aspect, Teleopti and Genesys (prior experience in one of these platforms...
an experienced and innovative Genesys Architect to design, develop, and maintain IVR (Interactive Voice Response) systems... and other backend tools to support our Contact Center operations. The adecuado candidate will have deep expertise in Genesys or similar...
to production managers. - Responsible for running additional reports as needed and pulling data from Genesys WFM and CC Pulse...
of other platforms (Genesys, Cisco, Avaya, Twilio, etc.) - Experience with WorkForce Management solutions - Experience working...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences... for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences... for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences... for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences... for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate...
certifications (e.g., CCNA, AWS, Genesys, Avaya, or other vendor-specific credentials). - Ability to manage multiple priorities...
search - Recovery negotiation strategies Systems Knowledge: Experience with platforms such as Fiserv, FACS, Genesys, TSYS...