Staff Engineer - DataOps Engineer
Support incident and request management via ServiceNow, ensuring SLA adherence and root cause analysis Work closely...
Support incident and request management via ServiceNow, ensuring SLA adherence and root cause analysis Work closely...
, and chats through platforms like Zendesk, Freshdesk, Jira Service Desk, or ServiceNow. Diagnose and resolve Level 1/Level 2... (Zendesk, Jira, ServiceNow). Familiarity with SaaS applications, networking basics, or operating systems (Windows, macOS...
audits. Track findings in GRC tools (Archer, ServiceNow, or similar). Regulatory Compliance: Ensure adherence to frameworks...
GRC, ServiceNow, LogicManager). Partner with IT/security on cyber risk reviews and vendor risk assessments. Reporting... for data manipulation and reporting. Hands-on experience with at least one GRC or risk platform (Archer, ServiceNow...
, Looker, Grafana, and ticketing systems like Zendesk, ServiceNow, and Jira. Strong analytical skills with experience using...
communication skills Experience with CI/CD pipelines monitoring (T1) and fixing (T2) Insights BI queue monitoring in ServiceNow...
., SQL Server, Oracle PL/SQL). Experience with support tools (e.g., ServiceNow). Hands-on experience with Java development...
it into meaningful reports. Experience with application support tools (e.g., ServiceNow). Preferred: Knowledge...