customer-facing documentation (Wiki & Zendesk) Effectively manage workload and priorities in alignment with team objectives... years of relevant technical support experience Experience with support tools such as JIRA and Zendesk preferred Fluent...
with ticketing systems (Zendesk, Jira, Freshdesk, etc.) Basic scripting or programming knowledge Exposure to cloud platforms...
(strongly preferred) or similar tools such as Zendesk or Freshdesk Experience supporting hardware or technical consumer...
using ticketing systems (Zendesk, Jira, Freshdesk, or similar) Preferred / Nice to Have Basic SQL knowledge Experience...
accounting firms is a plus (e.g., Big 4 background) Tools & Software Familiarity Customer support platforms (e.g., Zendesk...
like Intercom, Zendesk, GitLab, or CSAT What your routine looks like Helping customers in real-time via live chat (Intercom...
with ticketing systems such as Zendesk or any ticketing system. and Salesforce Experience with NetSuite/QuickBooks or other ERP...
tools (e.g., Zendesk, Salesforce), QA platforms, and real-time reporting dashboards. Excellent communication...
and ticketing systems (Zendesk) Experience with payment systems and/or working at a Fintech company About the company: Tipalti...
(Gorgias, Zendesk, or similar) Comfortable with e-commerce platforms (Shopify preferred) Self-motivated, detail-oriented...