understanding of ITIL and Service Management Principles Experience working with Active Directory Experience working with Genesys...
role is to achieve the Genesys Strategy set for HSBC for addition of new features, the administration and enhancement...
Communications Manager CUCM for call routing and management Support CC servers and Genesys Cloud Contact Center solutions optimizing... systems and Cisco Jabber Experience with Genesys Cloud Contact Center is a plus Excellent communication and interpersonal...
and management Support CC servers and Genesys Cloud Contact Center solutions optimizing configurations for efficient call handling... Experience with Genesys Cloud Contact Center is a plus Excellent communication and interpersonal skills Ability to work...
, etc.) , Smart hands for Voice/Data Gear, Planned Maintenance, Entrado EGW, WebEx, Genesys, MS TEAMS Voice, UCAS, various softphone...